Frequently Asked Questions
Everything you need to know about our premium alpaca wool collection.
What makes alpaca wool better than sheep wool?
Alpaca fiber is naturally warmer, softer, and more durable than traditional sheep wool. It contains no lanolin, making it hypoallergenic and less itchy for those with sensitive skin.
How should I wash and care for my alpaca sweater?
To maintain the shape and softness, we recommend hand washing in cold water with a mild detergent. Lay the garment flat to dry on a towel; never hang it, as this can cause the knit to stretch.
Do you offer international shipping?
Yes, we ship our alpaca sweaters worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy for all unworn garments in their original packaging. If you are not completely satisfied with your fit or style, you can initiate a return or exchange through our online portal.
Are your sweaters ethically sourced?
Absolutely. We work directly with sustainable farms in the Andean highlands to ensure the alpacas are treated humanely and that the farmers receive fair trade wages for their craftsmanship.
How do I choose the right size?
Our sweaters feature a classic tailored fit. We recommend checking our detailed Size Guide located on each product page, which includes specific chest and sleeve measurements.